IT Systems Admin

Helping Link/Một Dấu Nối has helped many Vietnamese integrate into American society through our ESL, computer, and citizenship programs as well as information and referral services. The challenges of moving to a new continent and learning a new culture are immense, at times overwhelming. Helping Link is here to pay forward the help many of us received so that families remain intergenerational, connected, and united. This source of support and knowledge in a safe environment allowed many of Helping Link’s clients to successfully achieve their goals to improve their English skills, become U.S. citizens, and find opportunities to grow and thrive.

We seek caring community members and professionals in search of culturally enriching relationships, passionate about creating space for mutual exchange and engagement. Join Us!

Responsibilities:

• Helping Link/Một Dấu Nối is looking for an experienced Information Technology (IT) Systems Admin to lead or advise the IT team and help with computer set-up, installation, troubleshooting, service, security, and maintenance upgrades on a volunteer basis.
• The Volunteer Systems Administrator is responsible for planning projects and tasks with an all-volunteer IT team of 2-6 people, maintaining existing systems, making recommendations for hardware and software upgrades, troubleshooting long standing issues, and moving the IT infrastructure toward the ultimate goal of a high level of availability and dependability for all systems.

Requirements:

• Degree in Computer Science related field and/or Microsoft Certifications in Windows Server, networking, or other relevant certification
• System administration experience with Microsoft Servers
• Experience in administering and managing Microsoft Servers (Active Directory, File Server, DNS)
• Strong networking experience with knowledge of LAN/Wireless technologies, DNS, DHCP.
• Provide troubleshooting support and guidance to IT Support Specialists on break/fix issues.
• Work with the Director on budget recommendations, requests and priorities for IT infrastructure.
• Strong verbal and written skills
• Experience working in an environment with strong emphasis on government or medical compliance

Benefits:

• Build experience in IT for a non-profit organization
• Make a significant impact within Helping Link/Một Dấu Nối’s system functions, client computer usage, and volunteer organization
• All volunteer positions are available only for those in the local Puget Sound area of Washington.